Lack of sufficient knowledge about HVAC warranties, as we always mention, is the primary factor behind homeowners experiencing frequent warranty claim rejections. HVAC warranties can not only save you bucks on repairs and maintenance, but they can also be of great use if a unit fails to perform or manifest production faults. However, neither replacement expenses nor repair dues is paid by the company if a homeowner knowingly or unknowingly voids his warranty. The unit no more remains covered even if the initial warranty offered 10 or 15 years of warranty. So the point lies in ensuring that the warranty remains valid. And this is only possible when a common homeowner is equipped with sufficient knowledge about HVAC warranties.

This blog is dedicated to discussing some basic know-how about the HVAC parts warranty. How a unit replacement is ensured and what factors need to be proven to get a replacement unit or replacement parts.

The must-know conditions for Parts Replacement

- In order to claim a part replacement or unit replacement, a homeowner is necessitated to contact a certified HVAC contractor who inspects the units and proves that the problem has arisen as a result of the manufacturing fault. The claim is then made to the company proving the fault in the unit. Depending on the situation, a part or unit replacement may take place.

- Regarding the parts warranty, note that some parts of the unit have relatively more warranty than the unit itself or the other parts. For example, the critical parts like compressor, heat exchanger in Furnaces and coils in Air Conditioners usually have more warranty. The part must be claimed within the offered duration; 5-10 years.

- Replacing a unit from one place to another without professional help voids the warranty; however, if it is the homeowners who change places and a new homeowner comes to the house, he can still claim the warranty.

What happens after the conditions are met?

As mentioned, in order to claim a parts warranty, a certified HVAC contractor must inspect the unit. Once the problem is proven, the defective part is then purchased from a certified dealer and is replaced. During the inspection, if other parts are also found to be problematic and are not covered under warranty, the homeowner has to pay for such parts.

Will you have to pay for labor costs?

The certified HVAC contractors, when they first install the unit, offer a one year of installation warranty which means any issues in the installation will be covered for free within the given time. Covering all service costs within the duration of one year is now a common practice. Although there is no hard and fast rule, in most cases, you will not have to pay for the labor cost as long as the unit or the parts that need to be replaced are covered by warranty.

Have you ever experienced a scenario in which a unit or part replacement was made because of the manufacturer's fault? If yes, was the experience smooth?